Due to the ongoing uncertainty regarding the full impact of the Covid-19 coronavirus, we are experiencing extremely high demand. We want to reassure you that we are working hard to keep stock available to purchase.
The team have worked exceptionally hard to secure as much product as possible despite the huge increase in global demand and rapidly rising wholesale premiums. We are adding more stock regularly to the website as we secure more physical stock in our vaults.
- In stock - Means we have stock vaulted in secure locations. Choose Free delivery when shipping resumes.
- Notify me - Use the notify me option for products you are interested in and we will email you when stock is available for purchase.
Due to market volatility and extremely strong demand we are currently restricting trading to 9am-5.30pm (GMT) Monday to Friday.
Due to operational challenges with delivery partners all orders from 16/03/2020 onwards will NOT be dispatched until we are able to resume our regular shipping service. During this time you will still be able to pre-order and lock your price.
As normal there is no statutory right to cancel an order once placed under the Financial Services (Distance Marketing) Regulations 2004. This is because the goods we supply are dependent on fluctuations in financial markets. Any cancellations will incur a £25 termination fee plus any adverse movement in the underlying metal prices.
Counter Service - Closed
- Our regular counter service for buying and selling precious metals onsite is closed
Selling Back to Us
- Selling (when posting your items to us) - Unfortunately we are unable accept new sell backs that require postage to us. This is due to the potential for the delay of parcels arriving with us, our ability to guarantee the price if deliveries are delayed, and limitations in being able to process any sell backs in a timely manner. We are taking a responsible approach to ensure we don’t over promise in these unprecedented circumstances.
- Sell in person - Due to the current situation our trade counter is closed for visitors until further notice.
If you have any questions, please feel free to contact us on [email protected] Our team are on hand to assist as best they can, and will be able to provide updates on our service status as and when there are developments.
We are working extremely hard to continue to provide the excellent customer service that I and my team are so proud of. We are actively monitoring the situation and will continue to keep you updated.
Thank you for your understanding.
Founder and Managing Director