Delivery Options

Orders to Ireland will be sent via Colissimo (DPD/An Post) with an optional upgrade to FedEx. Parcels are dispatched from within the EU.

Delivery is free for orders over €500, and all parcels are fully insured until confirmed as delivered by the courier.

Orders may be dispatched the same day as long as cleared funds are received by 12:00. If funds are received after 12:00 your order will be dispatched the following day. Please note, we may need to ask for identification documents which could delay the dispatch of your order.

Orders worth more than €60,000 will be dispatched in separate parcels, with delivery of the additional package(s) coming once the previous parcel has been received. Please see our delivery options for further information.

All parcels are fully insured until confirmed as delivered by the courier. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €60,000. We can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

Our shop in Birmingham City Centre is open Monday - Friday 9:30am - 4.30pm. If you are making the journey from Ireland we stress that you call first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop. If you have already placed your order and wish to collect, we MUST receive funds before you arrive. Online debit and credit card orders can not be collected in person, and must be delivered to the address registered with the card.

For ALL sales and purchases of bullion and/or scrap precious metals we will require customers to provide identification.

Please note we do not accept cash payments. Debit and credit card payments are also accepted. There is no surcharge for Credit card use but there is a limit of €5,000 per order.

If you are buying on behalf of a company we may require further information, please call us for guidance.

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

A card will be left by An Post or the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. All parcels are fully insured until confirmed as delivered by the courier.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.