Delivery Options
|
Dispatch resumed - 06/05/20 As a result of lots of hard work from our team and our delivery partners, we are very pleased to announce that we are now able to resume dispatching orders. We have had to make significant changes to our processes and procedures to ensure that orders can be dispatched whilst protecting both our employees and the wider community.
Our full customer service team is available to assist you between 08:30 to 17:45 GMT+1, Monday to Friday on 01 699 4396 or via email at [email protected] We will do our very best to meet these forecasts but will keep them under continual review and keep you informed of any changes. We are, as ever, committed to providing the best service that we can, even during these unprecedented times. |
.
All orders of any size or value up to €60,000 are sent via the Royal Mail's international service and An Post as part of our free and insured delivery service, meaning you will receive your order within 3-5 working days. All parcels are dispatched in discreet packaging and will need to be signed for on delivery.
Orders will be dispatched the same day as long as cleared funds are received by 1:00 pm. All orders for which funds are received after 1:00 pm may be dispatched the following day. Orders worth more than €60,000 will be dispatched in separate parcels, with delivery of the additional package(s) coming once the previous parcel has been received.
Please note: Times are an estimate provided by the postal services used. Orders may occasionally take longer.
If you have any concerns, or you require any further information regarding delivery options, please contact our Support Team on [email protected] or call us on 01 699 4396.
Delivery Options & Estimated Delivery Times
Please select your delivery country below to determine estimated delivery times and any additional information.
| Delivery option | Courier | Value limit | Weight limit | Estimated timeframe | Cost |
|---|
Please note: Estimated delivery times are determined by the number of business days (Monday to Friday) from the day that your order was dispatched. These are estimated delivery times only and are not guaranteed, orders may occasionally take longer.
.
The Courier 2-Day upgrade is available on orders of any value. This delivery option is fulfilled by FedEx, costs €17.50 (including VAT), and is fully insured up to the value of €60,000 per parcel. Orders in excess of €60,000 will be dispatched in separate insured parcels.
Please note: Your next parcel will only be dispatched following the full receipt of the first parcel.
Orders will be dispatched the same day as long as cleared funds are received by 11:30 am. All orders for which funds are received after 11:30 am may be dispatched the following day. All parcels will need to be signed for on delivery.
.
Not going to be home?
Customers are required to sign for orders upon delivery but, if you're not home, the postal service should leave you a contact card to go and collect your item or request redelivery.
If this is inconvenient we can also arrange to ship your item(s) at a more convenient time in the future, should you be away from home. Whether it's a business trip, an appointment, or a holiday we can hold onto your order in our vault until you're ready to receive.
Please speak to our staff promptly after making your purchase to arrange this.
If you require any further information regarding delivery options, please contact our Support Team at [email protected] or call us on 01 699 4396. We are available from 9am to 6pm, with an answer service operating outside of those hours.
.
Track your order
Use the tracking code provided with your order to track its progress through the postal system. Click on one of the three links below to go to the relevant website for your parcel.
Related Information
Payment Options | Accepted Debit & Credit Cards | How to Buy | Guide to Buying Gold | Buy Gold Online