Help, Information & FAQs (Frequently Asked Questions)


To help, we have listed a few of the most commonly asked questions below. If you need further assistance, please Contact Us.

Delivery

All our prices include FREE, fully insured delivery. Orders will be dispatched with Royal Mail International and An Post, though more valuable orders (over €30,000) or heavier orders (over 1.6 kg) will be sent by FedEx courier. Delivery is estimated at 3-5 working days, though customers can upgrade to couriered delivery with FedEx for €17.50 to make this a maximum of three days.

If cleared funds are received by 11:00am (FedEx) or 12:30pm (Royal Mail), orders will typically be dispatched the same day, subject to any security checks required. Please see our delivery options for further information.

All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €50,000. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

Our shop in Birmingham City Centre is open Monday - Friday 9:30am - 4.30pm. If you are making the journey from Ireland we stress that you call first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop. If you have already placed your order and wish to collect, we MUST receive funds before you arrive. Online debit and credit card orders can not be collected in person, and must be delivered to the address registered with the card.

For ALL sales and purchases of bullion and/or scrap precious metals we will require customers to provide identification.

To follow anti-money-laundering guidelines, we are unable to accept total cash payments of more than €5,000 over the period of one year (rolling 12 month period). Debit and credit card payments are also accepted. There is no surcharge for Credit card use but there is a limit of €5,000 per order.

If you are buying on behalf of a company we may require further information, please call us for guidance.

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

A card will be left by An Post or the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

Payment

We accept online payments with bank cards up to €10,000. Please note this limit may change at any time.

For many customers the easiest way to pay us is by bank transfer, either in branch or using online banking.

We also accept small cash at our Trade Counter. Click here for more information about paying with a card or alternatively review our full range of payment options.

Ideally, yes. Our bank account is Euro denominated, so if you initiate your payment in another currency you may incur additional bank charges. Under no circumstances will we be liable for any charges incurred.

Due to the international nature of our business, we do have other accounts denominated in Pound Sterling and US Dollars. If you wish to pay with either of these currencies, please call our Customer Support team. They will calculate the exchange rate to help facilitate such a payment to ensure an accurate price.

Payments made by bank transfer, debit card or credit card may require further ID. This is to fulfill our insurance criteria of knowing where our customer resides, so that your goods are covered when we dispatch them.

ID will also be required for refunds.

As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (23%).

3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).

If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

You will receive an email from us to confirm receipt of funds.

Products & Services

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g, 500g and 1 Kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. Umicore, Metalor, Heraeus, and PAMP are all approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.

You will find all of the refiners we sell from listed on the LBMA's website.

We are currently not buying back bullion bars and coins, but we hope to resume this service shortly.

We will re-purchase any bars or coins that we have supplied at the very best rates, but we do also buy back bullion from other dealers and refiners too. For more information, please call our Support team.

View the Sell To Us page

We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain or dental gold.

You can see the Sell to us page by clicking here.

Yes. We have recently added 1 tola and 5 tola bars to our ever increasing range of gold bars. Our tola bars are brand new, 24 carat pure supplied by PAMP.

The United Kingdom is officially no longer a part of the European Union, as per the Withdrawal Agreement Bill passed through the Houses of Parliament in London.

This had an initial impact upon shipments to Ireland and mainland Europe, but these issues have now been resolved. All orders to Ireland and Europe will be sent from our dispatch centre in Paris, except in period of extreme demand where we may opt to post from the UK also to help alleviate the burden on our new operation.

Please note that new regulations may be implemented in the future as trade deals are completed between the UK and individual EU member states. To keep up to date with any developments, please visit https://www.bullionbypost.ie/info/brexit/

Can't find what you're looking for?
Telephone

01 699 4396

Telephone 7 days a week 8:00am to 10:00pm

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