Free Insured Delivery to Ireland

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Call us: 01 699 4396, 7 days, 7am - 10pm

Now in Ireland with Free Insured Delivery

Ounce Gram
Gold €1,085.73 €34.907
Silver €14.453 €0.4647

Updated 10:30 23/10/17

£ $

Help, Information & FAQs (Frequently Asked Questions)


To help, we have listed a few of the most commonly asked questions below. If you need further assistance, please Contact Us .

Delivery
Payment
Products & Services

How much is delivery?

All our prices include FREE, fully insured delivery on all orders. If cleared funds are received by 3pm, most orders will be dispatched the same day, subject to any security checks required.

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How are my goods sent?

All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number.  We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to 50,000 euros. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

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Can I change my delivery address?

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

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What happens if I am not at home to take delivery?

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you.  Your parcel will remain fully insured up until it is signed for.

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How will I know when my order is being delivered?

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

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What is the latest time I can place an order for next day delivery?

If we receive your funds before 3 p.m. and the items ordered are showing in stock, we will dispatch the same day.

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Can I pay online by debit or credit card?

We accept online payments with debit cards and credit cards up to the value of 10,000 euros. Please note this limit may change. For many customers the easiest way to pay us is by bank transfer using online banking. Click here for more information about paying with a card or alternatively review our full range of payment options .

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Do I have to provide identification to purchase from you?

For your security we may require proof of identity and address verification.

In certain situations we may ask for your documents to be certified which means copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman). If this type of ID is required, a member of the team will contact you to explain the process.

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Is VAT payable on Bullion Products?

As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (23%).

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What is 3D Secure / 3D Authentication on Card Payments?

3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).

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Why is the price different when I place my order?

If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing.  In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.

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I notice your price for Gold is above current market price. Why is this?

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

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How will I know you have received my funds?

You will receive an email from us to confirm receipt of funds.

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Do your bars come with an assay certificate?

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. Some of our smaller bars come with a certificate depending on the refiner and the size of the bar. If a certificate is supplied, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer . Umicore, Metalor, Heraeus and UBS are all approved manufactures of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.

You will find Umicore, Metalor, Heraeus and UBS listed on the LBMA's website .

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Do you sell Tola bars / Asian gold?

Yes. We have recently added 1 tola and 5 tola bars to our ever increasing range of gold bars. Our tola bars are brand new, 24 carat pure supplied by PAMP.

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