Help, Information & FAQs (Frequently Asked Questions)
- How much is delivery?
- How are my goods sent?
- Can I collect / buy direct from your shop in Birmingham?
- Can I change my delivery address?
- What happens if I am not at home to take delivery?
- How will I know when my order is being delivered?
- Can I pay online by debit or credit card?
- Do I have to provide identification to purchase from you?
- Is VAT payable on Bullion Products?
- What is 3D Secure / 3D Authentication on Card Payments?
- Why is the price different when I place my order?
- I notice your price for Gold is above current market price. Why is this?
- How will I know you have received my funds?
- Do your bars come with an assay certificate?
- Do you buy back bullion bars and coins that you have sold?
- Do you buy scrap gold and silver?
- Do you sell Tola bars / Asian gold?
All our prices include FREE, fully insured delivery. Orders will be dispatched with Royal Mail International and An Post, though more valuable or larger orders (over €1,500) will be sent by FedEx courier.
If cleared funds are received by 2pm, most orders are dispatched the same day, subject to any security checks required.
Please see our delivery options for further information.
All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €50,000. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.
Our shop in Birmingham City Centre is open Monday - Friday 9:30am - 4.30pm. If you are making the journey from Ireland we stress that you call first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop. If you have already placed your order and wish to collect, we MUST receive funds before you arrive. Online debit and credit card orders can not be collected in person, and must be delivered to the address registered with the card.
For ALL sales and purchases of bullion and/or scrap precious metals we will require customers to provide identification.
To follow anti-money-laundering guidelines, we are unable to accept total cash payments of more than €5,000 over the period of one year (rolling 12 month period). Debit and credit card payments are also accepted. There is no surcharge for Credit card use but there is a limit of €5,000 per order.
If you are buying on behalf of a company we may require further information, please call us for guidance.
Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.
Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.
A card will be left by An Post or the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.
We accept online payments with credit cards up to €5,000 and debit cards up to the value of €30,000. Please note this limit may change but notice will be given to customers.
For many customers the easiest way to pay us is by bank transfer, either in branch or using online banking. We also accept small cash at our Trade Counter or a personal cheque. Cheques require 7 working days to clear prior to dispatch.
Click here for more information about paying with a card
or alternatively review our full range of
If you pay by bank transfer, we do not normally need any further ID. We may however contact you to confirm some security details.
If you are paying by cash into our bank account (having placed an order via our website or the telephone, and the order is being delivered), we require identification for orders over €1,000 in a single transaction, less than the maximum €5,000 in multiple transactions over a 12 month period. ID will also be requested if we cannot verify your address via 192 or GBG. For clarity, we consider multiple orders in a 24 hour period to be a single transaction for the purpose of these requirements, and to include any orders placed by any other individuals associated with you (eg partner, siblings, parents etc).
For orders in excess of these limits, we are required to keep identification to comply with HM Revenue and Customs regulations. We need one piece of photographic identity (passport or driving licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee. If this type of ID is required, a member of the team will contact you to explain the process.
ID will also be required for refunds.
As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (20%).
3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.
For further info, please see
If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.
The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.
Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.
All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.
All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. Umicore, Metalor, Heraeus, PAMP and UBS are all approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.
You will find Umicore, Metalor, Heraeus, PAMP and UBS listed on the
We are happy to re-purchase any bars or coins that we have supplied at the very best rates.
To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by bank transfer within 1-3 days. Customers selling large amounts need to bring their bullion into our counter in Birmingham where we will lock your price when you enter the shop.
We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain or dental gold.